FAQ's
At Hawkins Clock Center, we’ve been helping customers in West Allis, Milwaukee, and throughout Wisconsin with expert clock repair, restoration, and sales for over 50 years. Below you’ll find answers to the most common questions about grandfather clocks, antique clocks, wall and mantel clocks, clock movements, repairs, pricing, and service timelines. If you don’t see your question here, our experienced clockmakers are always happy to help.
What clock repair services does Hawkins Clock Center offer in West Allis, WI?
Hawkins Clock Center provides comprehensive clock services in West Allis, WI, including in-store clock repair for grandfather, wall, mantel, and antique clocks, replacement of mechanical or battery movements, and sale of clock parts and accessories.
Do you repair antique and heirloom clocks?
Yes, professional restoration and repair of antique and heirloom clocks is offered, with expert handling to preserve value and functionality.
Can I bring my clock directly to your shop?
Yes, clocks can be brought to the store at 7301 West Greenfield Avenue, West Allis, WI during business hours.
Do you offer estimates before repair work?
While Hawkins Clock Center’s site doesn’t explicitly list this, most reputable clock repair shops provide free verbal estimates or diagnostic quotes when you bring in your clock.
What are your business hours?
Typical hours are Monday–Friday 10 am–6 pm, Saturday 10 am–3 pm, and Sunday 10 am–1 pm.
Clock Repair Process & Expectations
How long does a clock repair take?
Repair time varies based on clock type and condition. Simple repairs may take a few weeks, while full restorations can take longer due to parts sourcing and detailed work.
Can I get my clock serviced if it hasn’t worked in years?
Yes, many old or non-functioning clocks can be repaired or restored, though cost and timeline depend on the clock’s age, condition, and parts availability.
What warranty do you offer on repairs?
Hawkins Clock Center is known to back repairs with service guarantees, most reputable clock shops offer at least a 90-day to 1-year warranty on workmanship.
Will you repair a clock that was previously repaired elsewhere and still doesn’t work?
Yes, professional clockmakers can correct poor or incomplete repairs from other shops, but it depends on the specific case.
Maintenance & Common Clock Problems – FAQs
Why does my clock stop after running for a short time?
This is usually caused by dirt buildup, dried oil, worn parts, or the clock not being level. Mechanical clocks are precision instruments, and even small issues can stop them from running consistently. A professional cleaning and adjustment often restores proper operation.
Can I oil my clock myself or should I bring it in?
We strongly recommend professional servicing. Household oils can attract dust and cause more harm than good. Clock movements require specialized oils and precise application. Improper oiling is one of the most common causes of clock damage we see.
How often should my clock be serviced or oiled?
Most mechanical clocks should be professionally serviced every 3 to 5 years. Regular maintenance prevents excessive wear and helps your clock run accurately for decades. Waiting too long between services can lead to costly repairs.
My clock runs fast or slow — how can I fix that?
Timekeeping issues may be caused by pendulum adjustment, worn parts, or environmental factors like temperature and leveling. Minor adjustments may help, but consistent inaccuracy usually means the clock needs professional regulation or servicing.
How do I properly wind or set my clock?
Wind your clock slowly and evenly, stopping when resistance is felt. Avoid forcing the key. When setting the time, move the hands gently forward and pause at each quarter hour to allow the chime to complete. If you’re unsure, our staff can demonstrate the correct method.
My clock isn’t chiming correctly — what can I do?
Chime issues are often caused by timing misalignment, worn components, or incorrect settings. While some minor adjustments can be made, improper handling may cause further damage. Bringing your clock to Hawkins Clock Center allows our experts to safely diagnose and correct the issue.
Can you over-wind a clock?
No, a properly functioning mechanical clock cannot be over-wound. When a clock stops after winding, it’s usually due to internal wear or old oil rather than overwinding. If your clock won’t run after winding, it likely needs professional service.
Clock Repair Process & Expectations
How long does a clock repair take?
Repair time varies based on clock type and condition. Simple repairs may take a few weeks, while full restorations can take longer due to parts sourcing and detailed work.
Can I get my clock serviced if it hasn’t worked in years?
Yes, many old or non-functioning clocks can be repaired or restored, though cost and timeline depend on the clock’s age, condition, and parts availability.
What warranty do you offer on repairs?
Hawkins Clock Center is known to back repairs with service guarantees, most reputable clock shops offer at least a 90-day to 1-year warranty on workmanship.
Will you repair a clock that was previously repaired elsewhere and still doesn’t work?
Yes, professional clockmakers can correct poor or incomplete repairs from other shops, but it depends on the specific case.
